A guarantee as engineered as our fabrication. No room for boilerplate.
The full ladder applies to higher-value rebuilds. Every order, at any value, carries the baseline: if a part is not right within 60 days we remake and replace it first, and refund if we cannot.
Four guarantees. Built into every job.
Slide through the guarantee, the claims process, the timeline we run against, and the selections behind every instant quote.
Common questions.
Within 60 days it covers parts that miss the spec on your quote: manufacturing defects, dimensional non-conformance, and material substitution, for commercial use inside the documented material envelope. It is not a satisfaction guarantee, and it does not cover customer-supplied CAD errors or use beyond the material's published thermal, chemical, or mechanical limits (there it covers the manufactured spec, not the application). Always reference the published material datasheet before specifying for end-use service; for preference-based concerns, contact the studio and we'll talk it through.
Customer-supplied CAD errors aren't covered, but we'll review the file regardless. If we should have caught a manufacturability issue during DfAM review, we own that; the first call is always honest. Pre-print DfAM consulting is available as a separate service.
Yes. An extended-warranty add-on is available at quote time for production work where parts may sit in inventory before going into service. Pricing scales with the extension period, quoted on a per-program basis.
Every order ships with a job card, its material lot reference, and a slicer config summary; dimensional checks are made against the acceptance criteria agreed in your quote, and B2B orders can add documented check records and a build-file retention notice. It stays with your archived build file, alongside quotes and line-by-line pricing, approvals (fabrication start is confirmed with your quote, on our one-business-day target), order status, and reorders that are typically the fastest path from your archived build file.
Report from your portal order page or email the studio at the address on your shipping notification. A studio operator, not a support queue, owns every case. Contact details.
Yes. In-house scanning delivers a cleaned, print-ready mesh. Scan & Digitize has a reference starting amount of $150; its output, size, complexity, quantity, and service tier build the instant quote. The $75 scan base applies only as a bundled entry step inside reverse-engineering and fixture jobs. Reverse-Engineering Lite has a reference starting amount of $295 and includes the scan, editable CAD, and printed part, with Rush and Emergency tiers available. Engineering review confirms final scope and price. You own every scan mesh and CAD file we deliver, to keep, revise, and reuse anywhere; we archive build files under your job number so reorders are typically the fastest path from an approved file, or purge and return them instead if your IP policy requires.
Both. The catalog carries retail designs alongside industrial tooling, and $0 tooling with no minimums means a single part is a welcome order. The same 60-day make-it-right guarantee applies at every scale.
Backed on every job.
A fast, routed quote. A one-business-day fabrication target. A 60-day make-it-right guarantee. $0 tooling, no minimums. Every job, every time.